Assessment and Measurement

Performance simulations can deliver dramatic results—from increasing customer satisfaction to decreasing the time needed to handle a help-desk call. As these tools evolve with technological changes, CLOs must adapt as well.

The ability to provide valid measures of success for any learning program is key to achieving support for future initiatives. Knowledge training and assessment programs can provide data in multiple formats to transform learning business operations.

Before the term “corporate university” was common, AT&T had one. Now that the telecommunications giant has merged with SBC, a former learning professional from the company takes a look back.

In the end, what gets measured gets better, but is learning formally measured? How? This month’s research looks at the metrics used to assess the effect of learning on employee and overall business performance.

Recent statistics forecast that the learning outsourcing market will grow to $20 billion over the next few years, but what does that mean for training and development? The pros and cons must be considered before taking the leap.

The CLO’s role in the company is still fluctuating, but best practices are emerging. To earn a seat at the executive table, learning leaders must take a proactive stance and shape their own futures.

Boeing jetliners carry millions of passengers around the globe on a daily basis. Bonnie Stoufer, vice president for learning, training and development at Boeing, helps learning take flight for a workforce of 155,000.