Overview
Learning Business Process Outsourcing and the Journey to High Performance
Feature
Breaking Through to High Performance: Unleashing the Power of Learning BPO
Harry H. Brakeley
Feature
The Personal Side of Outsourcing
Brian Summerfield
Case Study
A.G. Edwards: Learning and IT Transformation
Kellye Whitney
Case Study
Sun Microsystems: Improving Customer Satisfaction Through Learning Outsourcing
Kellye Whitney
Case Study
Avaya: Outsourcing for Business Results
Kellye Whitney
Feature
Learning BPO: Overcoming the Misconceptions
Doug Harward