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Cian O Morain is a director in the Gartner HR practice. He works with HR leaders on organizational design and change management. His research focuses on helping clients sustain employee engagement and productivity through change and the design of structures, workflows, roles and networks that best unlock a responsive workforce.
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The key to retaining hybrid workers? Address work friction
With more organizations returning to the workplace and adopting a hybrid work model, HR leaders must address work friction to attract and retain talent.
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