Articles by Jack Ph.D.
Turning Negative Results Into Positive Change
What happens when your ROI evaluation produces disappointing results? Is the CLO’s job on the line? Here are 11 ways to transform negative results into positive improvements.
20 Frequently Asked Questions About ROI
The Corporate Executive Board reports that almost 80 percent of major learning organizations want to use return on investment to measure their success. This month, Jack Phillips answers 20 frequently asked questions about ROI.
The CLO’s Critical Role: Nine Areas for Action
After presenting chief learning officers with a self-assessment in his last column, Jack Phillips offers nine action areas to help improve the learning organization and connect it to business goals and strategy.
The CLO’s Critical Role: Adding Value to the Organization
The demanding role of the CLO is rapidly changing. Recently, Tamar Elkeles, chief learning officer for QUALCOMM, and I had the pleasure of presenting a session based on our research and experience of the chief learning officer’s critical role. This is the