Colorado Springs, Colo. — April 16

International Customer Management Institute (ICMI), a global provider of resources for customer management professionals, has announced the addition of two courses to its summer training symposium.

Taking place at the Hyatt Lodge at McDonald’s Corp.’s campus June 18-21, the event will mark the official launch of two newly developed training courses, “Enabling Excellence through Strong Leadership” and “Small Contact Center Workshop.”

Designed to arm call center professionals with leadership skills and strategies, Enabling Excellence through Strong Leadership will offer the skills necessary for such critical initiatives as planning and developing an effective strategy, creating a culture of engagement and supporting and managing organizational change.

Small Contact Center Workshop, meanwhile, will provide managers of small centers — 50 seats or fewer — with tools, strategies and tips they can to help achieve greater performance.

ICMI offers three training Symposiums annually, with each offering seven different courses across four days covering an array of industry topics. Attendees can customize their experience by choosing the training that best fits their needs and participate in various networking opportunities.

Source: International Customer Management Institute (ICMI)/UBM Live