Arlington, Va. — April 2
Plateau Systems, a provider of software for developing, managing, rewarding and optimizing organizational skills and talent, has announced that the Bersin & Associates report published last week, “2007 LMS Customer Satisfaction: An Industry Analysis of the Customer Experience with Learning Management Systems,” has again identified Plateau as the leader in the overall satisfaction category in the global enterprise segment.
Customers rated Plateau as the customer satisfaction leader or co-leader in 14 of 20 categories, as well as the sole leader in the categories that represent the most important measures of customer satisfaction, including overall satisfaction, customer service and product/technical support.
All ratings are based on customer surveys, with “leader” status awarded to vendors that received the highest peer group rating in each customer satisfaction category.
The report defined Plateau as a global enterprise provider with the ability to provide advanced functionality, a high degree of flexibility and scalability, and global service and support to meet the complex needs of large global organizations.
Customers also rated Plateau as the leader in the overall satisfaction category in the global enterprise segment in Bersin & Associates 2005 LMS Customer Satisfaction Study.
This consistently high rating underscores Plateau’s proven record of delivering customer satisfaction to global enterprises.
“Plateau continues to prove its commitment to global enterprise LMS customers by providing outstanding services that drive customer satisfaction and loyalty,” said Josh Bersin, president and founder of Bersin & Associates, a research and advisory firm focused on enterprise learning research. “This research highlights Plateau’s proven track record in delivering high levels of customer satisfaction through its product, services and support.”
According to the study, customers rate Plateau as the customer satisfaction leader in multiple categories because of the company’s investments in professional services and its focus on customer success.
“The professional services organization is tightly integrated with support and engineering, providing a single level of ownership for any customer problem,” the report states. “The company prides itself on total customer success — focusing on solving a wide range of problems in its large implementations, including: change management, content integration, project management and learning strategy.
“Plateau’s continued investment in services and support, as well as its keen focus on the changing nature of the LMS market, will help the company continue its healthy growth rate.”
“This comprehensive report, based on extensive customer feedback, highlights Plateau’s ongoing commitment to the success and satisfaction of our customers,” said Paul Sparta, Plateau Systems chairman and CEO. “Being recognized as the leader in the overall satisfaction category in the Bersin & Associates study for the second consecutive time is a true honor bestowed upon us by our customers.
“The talent management industry is growing and evolving rapidly, and as such, achieving true customer satisfaction and success is a challenging and never-ending effort in which we are continually investing and refining. From product usability and innovation to global services and customer support, Plateau will continue to focus significant resources on these and other areas that are most important to our customers.”