Convergys Named to Global Outsourcing 100 List

Cincinnati — March 7
Convergys Corp., a global leader in customer care, human resources and billing services, has announced that the International Association of Outsourcing Professionals’ (IAOP) has selected Convergys as one of the world’s best outsourcing service providers.

The IAOP named Convergys to its second-annual ranking of the World’s Best Outsourcing Service Providers – The Global Outsourcing 100.

The list includes the biggest and best companies from around the world that provide the full spectrum of outsourcing services.

“We are honored to be named to this select list of global outsourcing companies,” said Dave Dougherty, Convergys president and chief operating officer. “This distinction is a true reflection of the emphasis we place on providing exceptional solutions for our clients, helping them keep their customer relationships positive and profitable.”

IAOP named Convergys to the Global Outsourcing 100 based in part on the following criteria:

The value Convergys brings to its clients’ customer experience

The depth and breadth of Convergys competencies demonstrated through industry recognition, relevant certifications and investment in the development of people, process and technologies

The experience and accomplishments of Convergys’ executive team and its investment in management systems that ensure outsourcing success

By applying more than 20 years of operational experience in providing outsourcing, Convergys brings clarity and rigor to defining, implementing and managing client-specific solutions.

Convergys’ outsourcing solutions help its clients improve operational efficiency and service quality, enrich the customer experience and strengthen customer relationships to improve their competitive advantage and increase revenue growth.