Performance simulation has been proven to dramatically improve workforce performance through the acquisition of capabilities and behavior change …it enables workers to acquire complex skills rapidly, reliably and consistently across an organization thus driving performance improvement, culture change and business results. Learn how Accenture Learning and CDW Sales Academy partnered to create a simulation that delivered high impact business results at CDW .
This discussion will focus on the business of learning in the context of performance simulations. What is a simulation and how are simulation being used to address critical business challenges such as:
- Critical business goal is at risk due to gaps in workforce performance, competence and confidence
- Large workforce, potentially with high turnover, long ramp time/initial training, geographically dispersed and on the move
- Jobs involving complex decision making, problem solving and judgment skills; where cost of errors are potentially high
- Only a few experts have specific and critical knowledge and abilities that a larger group requires; these few people can’t take the time to conduct a massive training expedition
- Currently, large amount of on the job and hands-on practice required to reach competency; current training doesn’t help learners “put it all together”
- High levels of change; the need to communicate high level context and messages consistently and within context of daily job responsibilities
Speakers:
Chris Foley, Senior Manager, Accenture Learning
Eren Rosenfeld, Senior Manager, Accenture Learning
Gregg Terris, Training Manager, CDW Sales Academy
Join us Wednesday, April 28, 2004, -2 p.m. Eastern / 11 a.m. Pacific
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