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Industry News

 

Coastal HealthTrain Offers Free Online Course for Health Care Professionals

Monday October 6, 2008

 

Virginia Beach, Va. — Oct. 3
Coastal HealthTrain is offering a free online course for the month of October. “Customer Service: Natural As Child’s Play” uses human resources insights and is designed to help health care workers become better service providers. It explores how internal customer relations, first impressions and effective communication are critical to good patient care.

The program explains that co-workers should be treated like customers and that this fundamental shift can benefit an organization. It also illustrates how health care workers can use first impressions to make their patients feel cared for and appreciated.

“Customer Service: Natural As Child’s Play” also outlines practices to help workers provide better care for their patients, including providing reassurance and support, recognizing patients’ emotions, respecting patients’ personal spaces and using their names taking time to explain procedures and gathering relevant information.

The course stresses the importance of Health Insurance Portability and Accountability Act regulations and advises healthcare professionals to avoid medical jargon when talking to patients, to be patient and to eschew condescending behavior. The program also focuses on the discharge process and explains how health care workers can demonstrate their care beyond the facility.

It also explores tactics to recognize, defuse and handle patients’ problems and complaints.

Coastal Training Technologies Corp. is a publisher of safety, industrial skills and employee development training programs for health care, business, industry, government and education.

For more info: http://www.coastalecampus.com/htfreecourse