Coastal HealthTrain Offers Free Online Course for Health Care Professionals

Home

Current Issue

Industry News

Newsletters

Webinar
Reducing High Performer Flight With Talent Mobility Strategies
Mar 23rd, 2010

Webinar
Build a Goal-Setting Culture to Drive Your Business
Mar 17th, 2010

Webinar
Skills Management:
Lessons Learned From the Real World
Mar 31st, 2010

Conferences
Strategies 2011
February 23rd — 25th, 2011
The Ritz-Carlton, Half Moon Bay, Half Moon Bay, California

See More Events

PLEASE VISIT OUR SPONSORS

Industry News

Coastal HealthTrain Offers Free Online Course for Health Care Professionals

Monday October 6, 2008

Virginia Beach, Va. — Oct. 3
Coastal HealthTrain is offering a free online course for the month of October. “Customer Service: Natural As Child’s Play” uses human resources insights and is designed to help health care workers become better service providers. It explores how internal customer relations, first impressions and effective communication are critical to good patient care.

The program explains that co-workers should be treated like customers and that this fundamental shift can benefit an organization. It also illustrates how health care workers can use first impressions to make their patients feel cared for and appreciated.

“Customer Service: Natural As Child’s Play” also outlines practices to help workers provide better care for their patients, including providing reassurance and support, recognizing patients’ emotions, respecting patients’ personal spaces and using their names taking time to explain procedures and gathering relevant information.

The course stresses the importance of Health Insurance Portability and Accountability Act regulations and advises healthcare professionals to avoid medical jargon when talking to patients, to be patient and to eschew condescending behavior. The program also focuses on the discharge process and explains how health care workers can demonstrate their care beyond the facility.

It also explores tactics to recognize, defuse and handle patients’ problems and complaints.

Coastal Training Technologies Corp. is a publisher of safety, industrial skills and employee development training programs for health care, business, industry, government and education.

For more info: http://www.coastalecampus.com/htfreecourse

Columnists:

March 2010
Is Your Talent on the Roof?
by Kevin D. Wilde

As the talent sitters for the organization, we shouldn�t be muddled about communicating potential.

March 2010
Why Don�t Men Listen?
by Harold D. Stolovitch, Ph.D.

In the workplace there is more to this question than meets the eye, or ear.

Dashboard

March 2010
Does Engagement Really Drive Results?
by Laurie Bassi and Dan McMurrer

Once organizations understand that employee engagement is not uniform and not necessarily aligned with the bottom line, they can focus on the true human drivers of business results.

Application

March 2010
Throwing Employees a Lifeline
by Marcia Carruthers

The detrimental effects of increased productivity demands can be avoided, and life stress held in check, for those employers who make the effort to extend lifelines to their employees.

Insight

March 2010
Vitamin T: Talent at Morrision
by Daniel Margolis

Morrison Management Specialists meets the nutritional needs of the nation�s patients via a large workforce that�s kept happy, healthy and growing.