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Industry News
Coastal HealthTrain Offers Free Online Course for Health Care Professionals
Monday October 6, 2008
Virginia Beach, Va. — Oct. 3
Coastal HealthTrain is offering a free online course for the month of October. “Customer Service: Natural As Child’s Play” uses human resources insights and is designed to help health care workers become better service providers. It explores how internal customer relations, first impressions and effective communication are critical to good patient care.
The program explains that co-workers should be treated like customers and that this fundamental shift can benefit an organization. It also illustrates how health care workers can use first impressions to make their patients feel cared for and appreciated.
“Customer Service: Natural As Child’s Play” also outlines practices to help workers provide better care for their patients, including providing reassurance and support, recognizing patients’ emotions, respecting patients’ personal spaces and using their names taking time to explain procedures and gathering relevant information.
The course stresses the importance of Health Insurance Portability and Accountability Act regulations and advises healthcare professionals to avoid medical jargon when talking to patients, to be patient and to eschew condescending behavior. The program also focuses on the discharge process and explains how health care workers can demonstrate their care beyond the facility.
It also explores tactics to recognize, defuse and handle patients’ problems and complaints.
Coastal Training Technologies Corp. is a publisher of safety, industrial skills and employee development training programs for health care, business, industry, government and education.
For more info: http://www.coastalecampus.com/htfreecourse
Columnists:
November 2008
Small Changes, Big Results
Small behavioral changes produce remarkable performance differences.
November 2008
See You at the Talent Review
The real value in talent reviews is the discussion and collaboration, not the ritualistic review of data.
October 2008
What to Do About Performance Troublemakers
Individually, novelty, complexity and abstractness are performance killers. Together, they are even more troublesome.
September 2008
Stop Wasting Money on Training
The cost of inadequate workplace performance is staggering, but training, while a logical solution, is not always the answer.
Dashboard
October 2008
The Employee Survey: What's in It For Me?
Having an established Respondent Bill of Rights that can be communicated during the recruitment process can help set the proper expectations.
October 2008
Why Most Managers Are Stuck
Successfully transitioning into the manager role is not dependent on improving management expertise, but rather on changing one’s focus.
Application
October 2008
Team Effort Pays in Talent at London Business School
At London Business School, a third of all staff positions are filled by internal candidates, which is an indication the school has had success in developing and retaining its staff.
Insight
October 2008
Hewlett-Packard: Simple Talent Management in a Technical World
When it comes to talent management, Hewlett-Packard is all about business — business strategy, that is.
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