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Industry News

 

Hospital Ups Employee Satisfaction 33 Percent With Centralized Communication

Tuesday November 25, 2008

 

New York — Nov. 25
In Washington, the George Washington University Hospital’s (GWUH) internal survey shows employee satisfaction with hospital communication increased by 33 percent.

The increase is a result of communication with hospital staff, visitors and patients via a mixture of interactive PC screensavers and digital signage presentations. The solution also includes an emergency alert functionality to alert all in critical emergencies.

The new method, based on Netpresenter communication software, allows GWUH to inform and motivate staff, update visitors and patients and warn with one single system, GWUH said. The messages are targeted to the audience or monitor location: Hospital and health care news is broadcast on all 1,200 PC work stations as an interactive screensaver and on large monitors in the staff elevator bays. Targeted messages are also published on big screens in the visitor elevator bays, main lobby and physician lounges.

The internal survey shows employee satisfaction with hospital communication improved by 33 percent in the first few months after rolling out the solution. Interviewed hospital staff said they appreciated the fact that that there is now one central tool containing hospital-wide information.

“We were looking for a solution that everyone in the hospital could access and that required no end user training,” said Gretchen Tegethoff, chief information officer and director of information technology with GWUH. “Messages also needed to be easy to post. Finally, it had to reduce clutter by replacing posters and paper flyers. We found Netpresenter met all these requirements. It was also reasonably-priced and used existing computer infrastructure, which made it an easy choice.”
 
Broadcasts on all staff PCs and on the large screens in restricted areas includes internal hospital news, urgent news, news on drug issues from suppliers and a few health care news items imported from an online news site. The monitors in public sites are used to bring more marketing-focused material to the attention of visitors and patients.

For more info: http://www.netpresenter.com