Hazlet, N.J. — Nov. 8
iCIMS, a provider of software as a service, announced the appointment of Darren Ault as director of client relations and Trinh Bui as manager of enterprise client relations. Focused on supporting iCIMS’ more than 1,000 clients, Ault and Bui will be responsible for developing strategies to enhance the customer experience.
Ault will manage a team of client relationship directors (CRDs) who oversee customer accounts and are dedicated to user adoption and satisfaction. On a daily basis, the CRD team provides strategic consulting and best practice recommendations, as well as connects iCIMS customers with the appropriate resources to address their more technical needs.
Ault will provide direction and a scalable growth strategy to the CRD team. He will oversee segmentation of the CRD team, ensuring that customers can work with CRDs who have experience with similar organizations and business challenges.
Bui will oversee the day-to-day operations of the group managing iCIMS’ largest client accounts. Prior to joining iCIMS, Bui worked for Indeed.com as the director of account management and TheLadders.com as the manager of account management.
Ault and Bui will also lead the CRD team in cultivating resources to help clients optimize processes in every stage of the talent management cycle.